Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, clean, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@sitqora.com.

Please do not send your item back before contacting us. If your return is accepted, we’ll provide you with return instructions and let you know where to send your package. Items sent back without first requesting a return may not be accepted.

For any return questions, you can always contact us at support@sitqora.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong product.

Please include your order number and, if possible, photos of the issue so we can review it and make it right.

Exceptions / Non-Returnable Items

Returned items must be clean, unused, and in acceptable condition.

For hygiene reasons, we may not be able to accept returns of items that show clear signs of excessive use, damage caused after delivery, stains, or improper care.

Gift cards are non-refundable.

If you have questions about whether your item is eligible for return, please contact us at support@sitqora.com.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you can place a new order for the replacement item.

If you received the wrong or damaged item, please contact us first so we can help resolve the issue.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, in accordance with applicable EU consumer law.

The item must be returned in the same condition that you received it, unused, clean, and in its original packaging. Proof of purchase may also be required.

This right is separate from our standard 30-day return policy.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@sitqora.com.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If the return is due to our error or a damaged/incorrect item, we will provide instructions regarding return shipping.